SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I gotta tell you, this cat tower is the absolute bomb! My big boy - and when I say big, I mean BIG - has all over it like white on rice ever since it showed up at our doorstep. He's been climbing that thing as if he was training for a kitty version of Mount Everest or something. Not just climbing either but playing too. It's like his own personal jungle gym. Now let me talk about the construction of this thing because that's what really sold me on it. We're talking solid wood here folks! None of that flimsy stuff you see in some other products out there. This bad boy can handle my hefty feline without even breaking a sweat. Safety? Check! Sturdiness? Double check! This tower isn't going anywhere no matter how much my guy jumps around on it which gives me peace of mind knowing he won't get hurt while having fun.
It’s like cat Disneyland in here now; they’re climbing all over everything and exploring every nook and cranny like crazy adventurers on some wild safari hunt! It's pretty hilarious watching them get so excited over something as simple as this setup but hey, whatever floats their boat right? All in all, if you've got cats who love an adventure (or even if they're just your regular old lazybones), then trust me when I say that this is definitely worth looking into for your furry friends' entertainment needs indoors.
This cat tree is a lifesaver! My furniture remains unscratched thanks to the integrated scratcher accessories.😺
i'm really happy with this purchase - lots of tiers for climbing and lounging which keeps them active.
The spacious carrier house in this tower has become my cat's go-to hideaway during playtime. It’s perfect!
Purchased two weeks ago... since then I've noticed an improvement in my cats' agility from all that jumping around.
This eco-friendly option suits me well as I always prefer natural materials over synthetic ones
I've been on the hunt for a cat tower that could accommodate my larger cats and this product has exceeded all expectations. The sturdy wood construction is clearly designed with big cats in mind, providing ample space for them to climb and play without risk of toppling over. I'm particularly impressed by the integrated scratcher accessories which have saved our furniture from their claws! Plus, it blends seamlessly with our home decor - an added bonus.
No more worries about stability – even when both of our Maine Coons are romping around on it!
I love that I can provide my cat with a playground without having to compromise on style or safety.
The deluxe wooden tower offers endless exploration opportunities for my curious kitty!
I've got two big kitties and they both fit comfortably in the carrier house - definitely designed with larger breeds in mind.
👍👍👍👍👍
This cat tower is a hit! Sturdy, fun, and keeps my big cats entertained.
The scratcher accessories are genius - goodbye ruined furniture!
Impressive
The cozy cave on this tower is my kitty's new favorite spot. She loves the privacy it offers, plus the wood blends perfectly with our home decor!
Superb
When I bought this deluxe wooden cat tower, I wasn't sure how much use my two large Maine Coons would get out of it - but boy was I wrong! They love exploring every tier and hideaway, scratching away at the integrated accessories instead of my couches.
Love how it blends with our home decor - stylish and functional.
I can't believe how much exercise my lazy tomcat gets now, he just loves exploring every tier of his new toy.
Satisfactory
No more waking up at dawn because of bored cats...they're busy exploring their new toy all day long 😴 .
I appreciate the thoughtfulness in design. The multi-tier structure and scratcher accessories keep my cat entertained while protecting my furniture.
My cats are more active now. They love jumping around on this!
All those features like scratchers and hideaways make it so irresistible for our feline friend 😽
it’s been a week and i can tell my furball loves his new playground.
ok
The carrier house is spacious, perfect for relaxation or playtime hideaway.
Love the eco-friendly aspect. Plus, it's perfect for indoor playtime!
This thing is perfect if your feline friend enjoys a little hide-and-seek now and then 🐱👓
The Deluxe Wooden Cat Tower has been a fantastic purchase for our home. The sturdy wood construction ensures it can handle the weight of our larger cats, and they absolutely love the integrated scratcher accessories. Plus, it's easy to assemble!
Sturdy
With multiple tiers and accessories, it offers endless exploration for cats.
This tower encourages exercise while providing a comfortable resting spot. Win-win!
Setup was a breeze and now my cats have their own indoor playground.
recommend
Super easy to assemble and fits perfectly in our living room 👌
The tower's wooden construction is not only sturdy, but it also adds a nice touch to our home decor. Plus, our big cat loves all the climbing space!
With its easy assembly and robust build, this tower has been an excellent addition for us. It keeps our indoor cats active and fits seamlessly into our living room.
Never thought I'd find such an ideal solution for keeping my big cats entertained indoors! This wooden tower is robust yet stylish - fits perfectly into any room without looking out of place.
This product is more than just a plaything for your pet; it’s a tool that encourages exercise and promotes their physical health while providing them with endless fun.
The tower's cozy cave is a hit with my cat. She loves the privacy it offers.
Excellent
recommend
Purchasing this wooden cat tower has been one of the best decisions we've made for our feline friends. It's clear every aspect was crafted keeping in mind not just their playful nature but also their safety. The robust structure ensures stability while they're jumping around or lounging on one of the many tiers. Additionally, features like cozy caves offer them privacy when they need it and keep them entertained indoors.
The wooden construction is robust, ensuring the safety of my larger cat.
ok
I was pleasantly surprised by how much my cat enjoys this tower. She spends hours exploring every tier, lounging in the cozy cave, and scratching on the built-in accessories. It not only keeps her entertained but also blends well with our decor.
My cats are absolutely thrilled with this! They're jumping and exploring more than ever before, which I is contributing positively to their overall health.
Reliable
The wood construction is sturdy, perfect for my big cats to play safely