SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
we’ve taken this on several weekend trips, and it’s been so useful. my small dog fits snugly inside, and there’s plenty of ventilation, so they never feel too hot or enclosed. the shoulder strap is comfy, even on long walks, and i love how compact yet spacious it is. i can easily pack some essentials along with my pet, and it doesn’t feel bulky at all. the quality is fantastic, and i’m impressed with how sturdy it feels despite being so lightweight. this bag has made travel so much easier for us, and my dog looks forward to being carried!
i use this for all my dog’s outings, and it’s been fantastic. lightweight, comfortable to wear, and my pup looks so relaxed inside. plus, it’s stylish enough for daily use.
i’ve been using this for daily walks with my dog, and it’s been so convenient! the strap is comfy on my shoulder, and my dog fits perfectly inside. it’s also great for public transport or quick trips around town. i was surprised at how lightweight it is, but it’s still very sturdy. a great balance between comfort for me and my pet!
great design, fits everything i need for quick pet trips.
i’m really happy with this bag! i’ve been using it for my cat, and it’s been perfect for trips to the vet or when we’re out and about. it’s lightweight, which is great because i don’t like carrying anything too heavy. the shoulder strap is padded, so it’s comfortable to carry for longer periods. my cat seems very relaxed in it, and the bag has enough room to keep her cozy but not too cramped. the quality of the material is also really nice—durable and easy to clean. i’ve recommended this to a few friends, and they’ve loved it too!
durable
love how comfortable this is to carry. it fits my small dog perfectly, and the design makes it feel secure. great for short trips to the vet or longer adventures outside!
comfy
my cat absolutely loves this! it’s become our go-to for vet visits and small trips. it’s soft inside but feels durable enough to handle regular use. the shoulder strap is comfortable, even when carrying it for longer periods. i appreciate how well-ventilated it is, so my cat doesn’t feel too enclosed. highly recommend it for anyone with a smaller pet.
this bag has been amazing for taking my dog around town.my dog fits inside perfectly, and there’s even enough room for a small blanket or some treats. it’s also stylish enough that i don’t mind using it daily. we’ve taken it on car trips, to the vet, and even to the park, and it’s been a great fit for all those occasions. my dog seems to love it, and it’s definitely made our outings easier.
Nickel