SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good backpack to transport animals. He looks resistant. For me 10-month-old kitten will serve you a few more months. The only hit that the tray where the animal rests is a little hard, I will have to put a small cushion. Received almost in half the time. The seller resolved all my doubts and was very attentive and kind. Absolutely recommended.
It is a 6kg Bichon and the size is very appropriate. The quality and design are also very good. At this price, I get the Iron Billy Bubble.
This backpack is just a super find! Tried on two dogs. Both for 2 kg and for 5 kg dog is perfect. They love this backpack now. Will have to order another one so as not to fight for a place in this backpack. Very advise! The quality is excellent. 😊
My Cavalier King of just over 8kg greatly appreciated!!!😃Great comfortable and practical product for my little dog and for us. In the photo he is comfortably in the balcony looking around but he was also comfortably seated or crouched inside and moved to look through the side windows. Everything as in description.
The backpack is very chic, the quality is good, my poodle is 36 cm and weighing 5 kg in ash, it just fits perfectly. Delivery in time, thanks to the seller, I am very, very satisfied.
This is the top thing you will see in life!! I loved it!!
It looks good material, I recommend it, it feels resistant and very comfortable, my dog is a shitzu and weighs 8kilos and fits very well
It's just amazing backpack!!!😻😻😻 Francly i even didn't expect SO HIGH QUALITY! It's sooooo comfortable!!! very strong, each detail is though out! just wow👻👻🤟🤟My cats definitely appreciated it😀😀 I would like to buy another one for my another cat. Buy the way it's very spacious, a lot of place even for a big cat. My bigger cat has 7 kg and he can sleep and sit in the backpack freely, unlike a hard plastic carrier. So I'm very very satisfied!😻
Fatherly!! Very good quality of materials
solid bag, big enough (we have a 5.5kg cat), good material, nice color, high quality!
Better than I imagined, you have a lot of security. It is very well thought out, only time will tell how long it holds, but until now it feels very firm, my dog is a 8.800Kg Schnauzer is very comfortable and with enough space, can look out and I have it close. Shipping arrived in about 9 days, very good!🐾🐕