SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You know how it is when you're cat owner - always on the hunt for something that your furry buddy will love but also won't ruin your apartment's aesthetic appeal, right? Well, guess what? I think I've finally hit the jackpot with this. My cat just can’t get enough of climbing up and down all day long. And if there’s anything we know about our feline friends, they sure do love to climb. This thing seems like an endless source of fun exploration for her. Not only does my kitty fancy this playground to bits but it also looks pretty sleek in my apartment. Yeah, you heard that right – no more eye-sores sticking out like a sore thumb in my living space. It blends into the décor seamlessly and honestly adds quite a unique touch to it as well! Let's face it: cats have claws and they aren’t afraid to use them! But fear not because this playground stands strong against all those scratch attacks from my little tiger without any signs of wear or tear.
My two cats are having so much fun with their new playground Plus, the solid wood construction ensures that even when they're both on it at once, it doesn't wobble or tip over.
This ain't just some run-of-the-mill cat toy, nah, it's a proper stunner in our living room. It looks so sleek and elegant that people often mistake it as a chic piece of furniture rather than the kitty playground it actually is. Now don't get me wrong, this ain't just about. The thing is rock solid too! I mean seriously sturdy - like Hulk strong or something! Even with my two feline tornadoes running amok on it all day long, there isn't even a hint of wobble to be seen. And here's the cherry on top – putting this bad boy together was an absolute breeze! You know how sometimes you buy stuff online and when it arrives you're left scratching your head wondering where each part goes? Well no such problems here matey! The assembly was super easy peasy lemon squeezy; didn’t need any complex tools or anything fancy like that. Just followed the instructions and voila!
This is perfect for indoor cats who crave some outdoor-like activities. I'm happy seeing them enjoy themselves while staying safe indoors 🥰
Bought this as a gift for my sister's cat and she absolutely loved it! She said the quality was excellent and fit perfectly into her home decor.
I am absolutely thrilled with this purchase! This luxury wooden cat tree is everything I could have hoped for - and more! My feline friends adore the multiple tiers that allow them to indulge in their natural climbing instincts while also providing cozy spots for those all-important cat naps. As a pet parent, safety is paramount to me so the sturdy construction was a major selling point. Plus, its stylish design means it doesn't stick out like a sore thumb in my living room but instead adds a touch of sophistication. Transporting it was surprisingly easy too – definitely an added bonus!
The best part about this tower? It's incredibly stable which means I don't have to worry about safety issues when leaving my energetic kittens unsupervised!
the design is sleek and modern, blends well with our home decor plus the kitties seem to love it too
This product really stands out in terms of functionality and durability - you can tell that thought was put into its creation.
Impressive
My indoor cats love this luxury wooden tower! It provides them with the perfect space to climb, play and lounge around while also adding elegance to my living room decor. The sturdy construction gives me peace of mind knowing that they are safe during their daily activities.
Perfect addition to our home! Cats love it and it looks stylish.
what a find! our kitty loves his new hangout spot – he’s either playing or napping there all day long 😸
This cat tower is everything I could have hoped for. It's beautifully designed, sturdy and my cats absolutely adore it! They spend hours playing and lounging on the three spacious tiers. Not to mention it looks so elegant in our living room - a great addition to our home decor.
This tower is easy to transport which made moving with it such a breeze. Highly recommend 👌
This cat tower has been a revelation for my three cats. They are indoor pets and I've always worried about them not getting enough exercise or stimulation but this product has changed that completely. The three-tier design is ingenious, providing them with ample space to climb, play and lounge around at their leisure. What's more, it's made from high-quality solid wood which gives peace of mind knowing it can withstand even the most boisterous sessions without toppling over. It also blends seamlessly with our home decor - an elegant piece of furniture rather than just another pet accessory.
My cat absolutely adores climbing up her new tower – she’s more active now than ever before.
❤️ Absolutely love this cat tree! My feline friend can't get enough of it. The three tiers give her plenty of space to play lounge around.
satisfying
The best thing about this product is not just its functionality but also how well it blends into any room decor due to its elegant design. My cats can't get enough of climbing all over it and I am satisfied knowing that the solid wood structure will ensure long-lasting use.
recommend
The three-layer design provides maximum enjoyment for our feline friends - they're all over it from dawn till dusk!
This cat is by far one of the best purchases I've made for my feline companions! Its sturdy construction provides them with a safe environment to indulge in their playful antics without any worry of toppling over. Moreover, its stylish design fits perfectly well within my living room aesthetics – it’s more than just a play area; it adds elegance to our home too. The three spacious tiers keep our pets engaged throughout the day while also providing cozy spots for those much-needed naps!
worthwhile
A great investment indeed! This luxurious cat tree has become the favorite spot of our pets. They seem happier now that they have their own exclusive retreat 👍
This luxury wooden cat tree has been nothing short of amazing! My cats love the multi-layered design – there’s always a flurry of activity around it throughout the day. The solid wood construction adds to my confidence about its durability; I know it will withstand all those climbing sessions without any issue. Moreover, its sophisticated look enhances rather than detracts from my home decor – finally a pet accessory that doesn’t compromise on aesthetics!
I've noticed an increase in my kitty's happiness levels since getting this luxury tower – he seems more playful and content 😻
Sturdy, functional, and elegant - my cats are absolutely thrilled!
Fantastic
wow what an amazing product durable yet stylish i can see how much joy it brings to my furry friends every day
This three-tiered tower keeps my feline friend entertained all day.
I am incredibly pleased with this purchase! My two cats have found their new favorite spot in this luxurious wooden tower. They spend hours exploring each tier, keeping themselves entertained while staying active at the same time - exactly what we needed as they are indoor pets who crave outdoor-like stimulation. Plus, its solid wood construction gives me peace of mind knowing that even when both are on it simultaneously, there's no risk of instability or damage.
A fantastic purchase. It's durable and complements the house decor nicely.
recommend
I can't praise this product enough! It's the perfect blend of style and functionality. My cats love climbing and lounging on it, and I love how seamlessly it fits into my home decor.
As a cat owner, I've always been on the lookout for products that can provide my furry friends with entertainment and comfort. This luxury wooden tower has truly exceeded all expectations! The three-tier design is perfect for climbing, playing, and lounging - activities that indoor cats are naturally inclined towards. It's made high-quality solid wood which its durability while lending an elegant touch to our home decor. What I love most about this product is how it seamlessly combines functionality with style - it's not just another pet accessory but a beautiful piece of furniture in itself.
ok
Cats can't get enough of this wooden tower. Highly recommend!
I'm extremely pleased with this purchase! This wooden cat tree offers an exclusive retreat for my beloved felines. The high-quality solid wood construction ensures stability even when they're at their most energetic. Plus, its stylish design adds a touch of sophistication to my home.
The best cat tree I've ever bought - worth every penny!
This cat tower has been a great investment for our home. The three-tier design keeps our feline friends entertained for hours while its sturdy construction ensures their safety at all times.
Our indoor cats have found their new favorite spot in this wooden tower. It provides them with plenty of space to play and lounge around, making them more active than ever before!
This luxurious cat tower has exceeded all expectations! Its three-tiered structure allows plenty of room for my pet's daily activities while ensuring safety due to its stable build quality. Moreover, the easy transportation feature was incredibly helpful during our recent move – definitely worth recommending!
ok
This cat tree is worth every penny! Not only does it provide endless fun for my pets, but its elegant design also enhances the aesthetics of our living room.
The stable structure of this cat tree gives me peace of mind knowing that even when left unsupervised, my energetic kittens are safe as they climb and play around.
Being a cat parent of three energetic felines, I was in search of something that would keep them entertained while also being safe for their use - and this wooden tower is just that! Its three-tier design provides maximum enjoyment as they can climb, play or simply lounge around at their leisure. The sturdy construction ensures it won't topple over during their most boisterous sessions which gives me peace of mind. Plus, its elegant design blends seamlessly into our home decor making it an excellent addition to our living space!
My cats absolutely adore their new playground! Plus, the easy assembly process was a bonus. Now they have an exclusive retreat where they can enjoy themselves throughout the day.
Our new cat tree has been a hit! With three layers for maximum enjoyment and made from high-quality solid wood for durability, our feline friends can't get enough of it. Its sleek design fits perfectly within our modern home aesthetic too which is an added bonus!
Superb
When looking for a cat tree online, I wanted something more than just functional; I wanted something that would blend well into my modern apartment decor without sticking out like an eyesore – and this product hit all those marks! Not only does it offer ample space for climbing and lounging around (which my cats absolutely adore), but its sleek design also complements our living room perfectly. It's made from high-quality wood, ensuring its longevity and stability even with regular use.
satisfying