SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My kitties are absolutely smitten with it. It's got a sturdy build that I'm really impressed by. You know how some towers can be kinda wobbly and you're always worried they might topple over? Not with this one! It stands firm as a rock, which gives me peace of mind knowing my feline are safe while playing or snoozing on their favorite perch. Speaking of playtime, oh boy does this thing deliver in spades. The amount of fun my cats have on this tower is truly something to behold. They're scampering up and down all day like little mountain climbers exploring new peaks. There's never a dull moment with them around and I think the tower has a lot to do with it! And when they aren't using it as an adventure playground, they're lounging about on its ample platforms like royalty surveying their kingdom from high above. Seriously, if there was ever any doubt about who rules the roost in our house - these moments put those doubts firmly to rest.
First off, it's not any old thing that you throw in a and hope your pet will enjoy. Nah mate, it's an incredible playground for my fur baby! And by playground, I mean it has everything my cuddly companion could ever want or need. But here’s where things get really interesting: This isn't just some random piece of pet gear that sticks out like a sore thumb in your living room. No way Jose! Instead of clashing with your carefully curated home decor (which we all know can be such a drag), this product complements it perfectly. You see, its sleek lines and modern look make sure that while providing endless hours of fun for my furry friend - which is obviously what matters most - this item also adds an extra touch of elegance to any space it occupies. And don’t even get me started on how easy on the eyes this thing is! If there were beauty pageants for pet products – well let’s just say they’d have their winner right here folks!
Ever since we brought this bad boy home, my cats have been acting like kittens again! There's something about that wooden tower that gets them going. Maybe it’s the height or maybe it’s the challenge of climbing up those tiers - whatever magic is in this thing has made them more active than ever before. Watching them play on that tower is pure entertainment for us humans too! One minute they’re chasing each other up and down; next minute one of 'em is perched up top surveying his kingdom while his sister plans her sneak attack from below. The difference in their behavior really shows how much they love playing with this wooden structure. And as a pet parent who wants nothing but happiness for my feline friends, seeing them enjoying themselves so much brings joy to my heart.
A lifesaver for any pet parent! Keeps your feline entertained while promoting healthy exercise habits.
The quality is top-notch - made from sturdy wood that ensures durability. My kitties are loving their new playground!
Got a kitten recently who loves to climb everything... This cat tree was the perfect solution! She can now satisfy her climbing instincts safely.
Never thought that something as simple as this could make such a big difference for my indoor cats’ life quality but I'm glad I was proven wrong!. This large wooden tree tower offers so many benefits: promoting physical activity (which they really needed), reducing boredom (no more knocked over vases), supporting natural behaviors like climbing & scratching (goodbye shredded curtains), and providing a safe & comfortable space for rest and play. It’s the best investment I've made in my cats' well-being.
this isn't just a toy its a necessity especially if you have young energetic cats running all over your house
ok
I appreciate how safe this cat tree is, the wood construction makes it sturdy enough for my big feline.
this product is a must-have for any cat owner👍👍
I’ve been on the hunt for a product that would cater to my cats' natural instincts and keep them entertained, especially since they are indoor pets. This wooden tower has exceeded all of our expectations! It's built sturdy wood which ensures durability and safety - I don't have to worry about it toppling when they're playing rough. The multiple layers provide ample space for exploration, allowing each cat their own territory while promoting healthy exercise habits. One of my favorite things about this is how it fits into our home decor – it doesn’t stick out like other pet products do.
The quality, design, functionality - everything about this wooden tower screams perfection. My fur babies couldn't be happier!
i was surprised by how much my cat loves this she can now scratch climb play or just lounge around whenever she wants
I must say, I was skeptical at first about how much my cats would use this wooden tower. But boy, have they proved me wrong! From the moment we set it up, both of our felines were exploring every nook and cranny. multiple layers are a huge hit - one cat loves lounging on the top layer while watching over his kingdom, while other prefers cuddling in the cozy lower levels. It's definitely helped reduce their stress levels and has become an integral part of their daily exercise routine.
Impressive
This wooden tree has been a hit in our multi-cat household. Each kitty has their own space to play and rest. 🐱💕
recommend
I've got two indoor cats and they absolutely love this wooden tower. It's a way for them to burn off while staying indoors, plus it gives them their own space to play or rest. The sturdy construction ensures safety even when they're playing rough.
excellent
My cats love it! Keeps them active and reduces scratching.
no more scratched furniture thanks to this awesome cat tree. perfect size for climbing and playing!
satisfactory
A great investment for my indoor cats' physical health and mental stimulation.
As a proud owner of three very active kittens, finding something that could keep up with their energy levels was proving quite difficult until we found this wooden tree tower. Not only does it provide them with an outlet for their playful antics but also satisfies their instinctual need to climb and scratch. Each kitten claimed a spot instantly which helps maintain peace in our multi-cat household by giving each one his/her own space. Plus point: No more claw marks on furniture! And let’s not forget about its stylish design that effortlessly blends with any interior setting.
my old tomcat loves his new resting spot on the top layer of the tower he feels like king up there 👑🐱
Perfect solution for multi-cat households. Each cat gets their own space!
durable safe comfortable
My cats are obsessed with this wooden tower. It's sturdy, safe and has enough space for all of them to play or rest. Highly recommend it for multi-cat households.
ideal
This product is a lifesaver! My furniture is finally safe from cat scratches, plus my fur babies now have their own playground.
Didn't think my lazy senior cat would care much about it but boy was I wrong she spends most of her day lounging on one of its layers
it fits perfectly in our living room and has become the favorite spot for all of our cats 🐾❤️
i was pleasantly surprised by how much my senior enjoys lounging around on this wooden tower definitely worth the investment
This product is fantastic! My furniture has been saved from cat scratches since we introduced the wooden tower into our home. It keeps my fur babies entertained and active throughout the day - no more bored kitties!
ok
The design of this tree tower is perfect! Not only does it serve as an amazing playground for my furry friends but also blends seamlessly with my home decor. And I must mention how much I appreciate that each layer provides ample space for exploration.
My senior cat spends most of her time lounging around on one of the layers now she seems happier and less stressed ever since we got her this wooden tower
This large wooden tower is absolutely perfect for my two indoor cats who were previously showing signs of stress due to lack of physical activity and boredom (knocked over vases, shredded curtains). Now they can indulge in climbing, scratching or just lounging around whenever they want without causing any damage around the house plus I've noticed a significant reduction in their stress levels ever since we got them this new toy.
👍
I'm honestly blown away by how much value this single item added to my feline family members' lives! The quality construction guarantees safety even during vigorous play sessions while the multiple layers offer plenty of room for exploration or rest depending on what mood they're in at the moment
I can't express enough how much I love this product! It's the perfect playground for my cats. The design is sleek and modern, fitting in perfectly with our home decor. My cats are more active than ever and they love having their own space.
Superb
The wooden tower has been a hit with my indoor cats! They're always on it - playing, scratching or just lounging around. It promotes physical activity which is great because they were getting bored easily before we got them this new toy
The design of the tree tower blends perfectly with our home decor. Not only does it look good but also keeps my indoor cats entertained and active.
recommend
This product is truly remarkable! As soon as we introduced this wooden tower into our home, there was an instant change in behavior from both of our cats – even from our older one who usually likes her quiet time. Now she spends hours lounging around on different layers or just observing her surroundings from atop her new perch – like queen surveying her realm! Our younger cat enjoys climbing up and down tirelessly & scratching away without causing any damage to my precious furniture anymore!
Sturdy, functional and stylish - a perfect addition to our living space.
fantastic
👍👍👍👍👍