SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A massive hit in our crib! The first thing you notice right off the bat is how sturdy and reliable it feels. It doesn't wobble or shake when my cats are climbing all around it like little ninjas. Now let's chat about space because there is plenty of room my fur babies to play on this thing. They can stretch out, chase each other up and down the levels, or just chill if they want to. It's not at all; instead it offers enough area for them to get their daily exercise without any hassle. But here's the real kicker - my cats are obsessed with this tower! I mean they absolutely adore it and can't seem to get enough of their new playground. Whether they're using it as a perch to plot world domination (you know how cats are) or simply taking a nap after an intense play session – they're always on this tower.
Our large feline buddy has found his new favorite hangout. This tower, let me tell ya, it's like was custom made just for him! It fits him so perfectly that you'd he had a say in its. Now about the construction of this bad. It’s all durable wood and I mean sturdy as heck. You know how cats can be, right? They love to scratch and claw at things but this tower isn't showing any signs of wear or tear despite our cat's best efforts. He goes ham on it daily but the tower is holding up like a champ! And don't even get me started on its longevity potential. We're talking years here folks, not months! Given how well-built this thing is, I'm pretty sure we'll still have it around when our kitty starts getting grey whiskers. It's rare to find something these days that doesn’t fall apart after a few uses but hey, looks like we hit the jackpot with this one! The craftsmanship really shines through every inch of this piece – from the way each level is perfectly spaced for easy climbing to how smoothly finished every edge is - ensuring no nasty splinters for your furry friend.
i'm impressed by how stable it is even when both my maine coons are jumping around on it
I was a little skeptical when I first ordered this cat tower, but as soon as it arrived and I had assembled it, all my doubts were put to rest. The construction is solid and durable - clearly designed with larger cats in mind. My two fur babies have been having the time of their lives exploring the multiple tiers and scratching posts integrated into the design. Not only does this keep them entertained for hours on end, but also saves our furniture from their claws! Plus, they love curling up in the cozy hammocks for nap times - sometimes they even prefer sleeping there over their own beds! All in all, an excellent purchase that has made our home a happier place for our feline friends.
this cat tower has turned out to be an excellent investment, keeping my cats entertained while also serving as a stylish addition to our living room decor
The multi-tier design is fantastic – keeps them active and engaged throughout the day.
Fantastic
Durable and spacious, it's a dream come true for my cats.
I've been on the hunt for a cat tower that could accommodate my two large Maine Coons and this one checks all the boxes. The durable wood construction is sturdy enough to withstand their rough play without any wob or tipping over, which gives me peace of mind. They absolutely love climbing up through the multiple tiers and scratching posts integrated into the design. Not only does this keep them entertained for hours on end but also our furniture from their claws! Plus, they love curling up in the cozy hammocks for nap times - sometimes they even prefer sleeping there over their own beds! All in all, an excellent purchase.
recommend
A stylish addition to our home that the kitties absolutely love!
👍
I've noticed a significant change in my cats' behavior since we got this tower. They're more active, playful and seem happier overall. The multiple tiers offer endless fun for them.
This is more than just a cat tower; it's like an adventure playground for my kitties! They love climbing up the multiple tiers, chasing each other around or simply lounging about on one of its many comfortable spots when they need some downtime. The cozy hammocks have become their favorite spot to relax.
Absolutely thrilled with this purchase 😁 My two big boys have been climbing and exploring non-stop since we set it up!
This cat tower has been perfect
This product has exceeded all my expectations. It's spacious enough to comfortably fit both my big cats while still providing plenty of room for them to explore and climb around freely without feeling cramped at all. The five layers offer endless fun with each level being a new adventure waiting to be discovered by them every day.
ideal
I was worried about stability with my large cats but this product is rock solid. Very impressed.
ok
satisfying
impressive
We recently adopted a couple of big Maine Coons who are quite active and playful. We wanted something that could accommodate their size while providing plenty of opportunities for fun and exploration. This cat tower turned out to be just what we needed! It's sturdy enough to withstand their rough play without tipping over or wobbling at all which gives us peace of mind knowing they're safe while playing on it. They absolutely love climbing up through the different levels chasing each other around or simply lounging about on one of its many comfortable spots when they need some downtime.
👍👍👍👍👍👍
Sturdy, stylish and cat-approved!
A must-have for any feline household.
Fantastic quality. My cats love it.
Great product!!
This cat tower is the perfect combination of style and functionality. It fits perfectly with our home decor while providing an excellent play area for our large breed cats.
fine
Perfect for big cats. So much space!
The hammocks become their new favorite nap spots. I find them curled up there most of the time.
I couldn't be happier with the purchase of this cat tower. It's solidly built and offers plenty of space for my two cats to play, climb, and explore. The integrated scratch posts are a bonus - they've been keeping their claws off our furniture since we got it! I highly recommend this to anyone looking for a durable and functional piece for their feline friends.
Superb
The integrated scratch posts are saving my furniture from ruin.
My kitties can't get enough of the integrated scratch posts - they've left all other furniture alone ever since I got this.
recommend
Sturdy wood construction, definitely built to last. Very impressed.
ok
impressive
I was pleasantly surprised at how well-built and substantial this product feels. Worth every penny!
Best tower for our cats we've bought so far
Highly recommend
The integrated scratch posts are a lifesaver! My furniture has been spared from their claws, thanks to this sturdy and durable cat tower.
My cate LOVES this
the cozy hammocks are their new favorite nap spots, so glad i bought this 👍
perfect for my kitty
awesome tower for my cat to play around
COOL
high quality indeed
This cat tower is a hit in our home! It's sturdy, spacious and my cats absolutely love it. They are always either or napping on it.
Now our little buddy doesn't scratch the sofa :))