SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My fur babies have ample space to scamper about and really stretch their legs. And man oh man, do they love around on it! There are so many places them to explore and play hide-and-seek in. And talk about exercise opportunities. This isn't your average cat tower where they can only jump from one level to another. Nope! This bad boy gives them a real workout which is fantastic because we all know how important physical activity is for our pets' health and well-being. What’s more impressive is that despite being so spacious and offering multiple features, the design doesn’t compromise stability at all – super important when you've got hyperactive kittens leaping all over the place! But hey don't take my word for it; seeing those bright-eyed fluffballs having the time of their lives sprinting up and down this beast? That says more than I ever could!
Absolutely love this cat tree! My fur babies are having a blast. They're scratching, climbing and playing all day long 🐾
This isn’t some lightweight piece where you worry every time someone leans on it too hard or places something heavy atop it. No sir! When I say sturdy, I mean rock-solid sturdy. This bad boy doesn’t wobble or shake even if your little ones decide to use it as their personal jungle gym! And then there’s durability – oh boy, the durability! The kind of durability that assures you years upon years of faithful service without losing its charm or functionality along the way. So yeah, if you’re looking for something with top-tier build quality (without using those forbidden words), look no further than this product right here. It’s got all the hallmarks of true craftsmanship: superb material choice combined with excellent design execution resulting in a product that’s not only visually appealing but also practical and long-lasting. In short – solid wood construction means sturdiness and durability are pretty much guaranteed with this one!
It’s a great addition to our home décor. Simple yet stylish design 👌
As a proud owner of two energetic kittens, finding ways to keep them entertained indoors has always been quite challenging. However, ever since we introduced this multi-level cat tree into their lives, things have become so much easier! They spend hours jumping from tier-to-tier or scratching away happily at the solid wood posts – which is great because now my couch is no longer their favorite scratching spot! When they tire themselves out from all that playing around (which happens more frequently than you'd think!), they love curling up together on one of the higher levels for a cozy nap session. And as an added bonus: its simple yet elegant design complements our living room beautifully!
I have multiple cats and they all enjoy this tower equally. There's enough space for everyone!
Great quality and design, my cats are in love with it!
This tower is a lifesaver! My cats love exploring the different levels. The scratching posts are a great feature too, saving my furniture from their claws.
Recommend
no more scratched furniture thanks to the integrated posts on this thing, thank you!
The solid wood construction makes for a sturdy area that withstands even the most vigorous of play sessions. Highly recommend!
it fits perfectly in my living room, doesn't take up too much space but provides ample play area for my cats.
ok
I was on the hunt for something that could keep my indoor cats entertained and active, and this cat tree tower has proven to be just the solution I needed. It's spacious with multiple tiers, giving them ample room to explore heights - which they absolutely love! The solid wood construction ensures durability while also serving as a scratching post for them. This means my furniture is finally safe from their claws. What makes it even better is how well it blends with our home decor due to its simple yet stylish design.
Kittens are always exploring and playing on it.
I'm impressed with how well-made it is - solid wood that can withstand even the most vigorous play sessions.
I'm so thrilled with this cat tower! It's the perfect combination of style and functionality. The solid wood construction is sturdy, durable, and blends with our home decor. My cats love exploring the different levels and using the scratch posts - saving my furniture from their claws.
this multi-tiered piece has been an absolute lifesaver for keeping my indoor cats entertained.
ok
This multi-tiered cat tree is everything you'd want in a play for your feline friends. There are several levels for climbing, jumping, and exploring; perfect for keeping energetic kittens occupied! The integrated scratch posts have been a godsend – helping maintain healthy claws while saving our furniture from damage. And when they're done playing? They've got plenty of cozy spots to curl up for a nap.
satisfactory
My cat loves napping on the highest tier - she feels like queen of her own little castle 😺
Keeps multiple cats entertained. Solid construction and stylish.
I can't even begin to express how much of a difference this cat tower has made in our home. With three cats, it's often hard to find something that they all like and will regularly, but this product hit the mark perfectly. The multiple tiers provide different heights for them to explore and play around on - satisfying their natural instinct to climb while also giving them an excellent source of exercise I've noticed a significant decrease in claw marks on my furniture since we brought this home as well - thanks to the integrated scratch posts! It’s not only functional but stylish too, fitting seamlessly with our decor.
A must-have for any cat owner, practical and durable.
fantastic
Ample play space, even for several cats. A worthwhile investment!
worthwhile
Solid wood construction equals durability and style.
The quality of this tower is impressive – made from high-quality solid wood ensuring stability even during vigorous play sessions. My cats can't get enough of jumping from one level to another.
Furniture-saving scratch posts! Cats enjoy climbing the tiers.
Perfect indoor play area, fits seamlessly with decor.
Ever since we got this cat tower, our living room has become an adventure playground for our cats! With five or more tiers and sturdy scratch posts made of solid wood, there's always something new to explore or claw at every day. When they tire themselves out (which happens quite often!), they find one of the many comfy spots on the tower where they can relax and take a nap.
Stylish and functional - this cat tree fits perfectly in our home. Our kittens are always jumping around on it, keeping them active and healthy
awesome
With multiple tiers, there's enough room for all my to enjoy at once. They're entertained for hours climbing and exploring.
My indoor cat has found her new favorite spot! She loves napping on the highest tier after a fun play session.
A real hit with my kittens, they love the multiple tiers!
It’s not just a toy but an interactive environment where they can scratch, climb or rest whenever they want – definitely worth every penny!
This multi-tiered cat tree has been a godsend for my indoor cats. They're always climbing, jumping, playing or scratching on it which keeps them active and entertained all day long. Plus, it's a stylish addition to our living room!
My kittens are in love with this tower! There are plenty of spaces for them to play around or rest when they need a break. The integrated scratch posts have kept their claws healthy while protecting my furniture.
worthwhile
The search ends here if you're looking for an engaging toy that doubles as sleep space AND saves your favorite couch from being scratched apart by your beloved furball(s). Not only does this tower provide enough room for all three of my cats but watching them jump around keeps me entertained too!
Impressive
Having an indoor cat can be challenging when it comes to providing them with enough exercise and stimulation, but this tower has made that so much easier! It's tall with multiple tiers which satisfy my cat's natural instinct to climb and explore. Plus, the integrated scratch posts keep her claws in check without ruining any of our furniture.
No more scratched furniture - thanks to this tower's integrated posts!
As someone who owns multiple cats having different personalities, finding something that suits all their preferences wasn't easy until I found this product. Its multi-level structure allows each of them to claim their own spot whether high up or closer to the ground. The scratch posts are a great addition, keeping their claws healthy while also saving my furniture.
Functional yet stylish - a perfect addition to our home.
recommend
My cats' claws are healthier since they started using these scratch posts.