SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This indoor pet crate has been a lifesaver for us since we adopted our puppy. It’s aestically pleasing and practical too - which makes it a must-have item for any pet owner like myself who values both design and functionality.
Totally head over heels for this pet crate! It's a real game-changer in terms of saving space and just fitting right into the look of my living room. It doesn't stick out like a sore or anything - it's like an extension of my decor that also happens to be super functional. The cushion that comes inside? My furry buddy can't get enough of it. It's so plush and comfy, they practically live on it now. And let me tell you something about cleaning this thing. You'd think with all the fur and mess pets make, keeping their bed clean would be a chore but nope! This one is as easy as pie to tidy up which saves me loads of time.
It just slots right into our pad like it was born to be there. Doesn't hog up all the space - a real plus in my book. The removable cushion? Oh boy, that's an absolute godsend when it comes to cleaning. No more wrestling with awkward angles or hard-to-reach spots. Just pop out the cushion and you're good to go. Now let's talk comfort because hey, that matters too! My little furball seems really snug in there. And trust me, if my pup isn't happy then nobody is happy! But seeing him so relaxed and comfy-cozy warms my heart every time. But what really gets me is the design of this thing – truly thoughtful stuff here guys! The top surface has become one of my favorite places to stash away those glossy mags I can’t seem to part ways with - genius idea!
👍 👍 👍
Finally found the perfect crate for my pooch, it's so elegant and blends in with our home decor! 🐾
This indoor pet crate is an absolute gem. It's sturdy yet stylish.
I can't express how much I love this crate. It's not only a safe haven for my furry friend but also an elegant addition to our living room decor. The quality is top-notch and it's every penny spent.
The design of this product is just outstanding. My cat loves her new house - she practically lives in there now!
Got this as a gift my friend who recently adopted a puppy, they were thrilled! 👍Aesthetically pleasing and practical too. A must-have item for any pet owner.
I appreciate that I can finally have something nice-looking while also keeping my pets safe indoors.
this has been such an upgrade from the old wire crates we used to use; no more eyesores in the living room!
A fashionable piece that serves as cozy accommodation for your fur babies - who knew such thing exists? Totally smitten by its elegance that complements any interior decor beautifully!
Fantastic quality! Definitely worth every penny spent on it.
Who knew a pet crate could be so chic? Absolutely love it!
love it 😊
Never thought that I would appreciate having something so stylish while also keeping my pets safe indoors! This product is truly amazing because it meets all my needs: safety, comfort, and style!
We've received several compliments already since we got ours – everyone loves it!
It's the perfect size for my little fur baby and doesn't take up too much space in our home 🏠
I was pleasantly surprised by how lightweight yet sturdy it is. Moving it around has never been easier.
Absolutely adore this pet crate! It’s like a mini luxury suite for my pup 🐶
this product has truly exceeded all my expectations, what a wonderful purchase!
This indoor pet crate is not just functional but also adds to the aesthetic of any room - love that about it ✨
The old wire crates were such an eyesore in the house but this has been such an upgrade; finally no more unsightly things in the living room! The design blends perfectly with our furniture making everything look harmonious.
This indoor pet crate strikes the perfect balance between aesthetics and functionality - couldn't be happier with my purchase!
The design is so sleek and modern, yet cozy enough for our pets - they absolutely love hanging out there! 💖
Finally found the perfect crate for my fur baby, it's so chic and blends perfectly with our home decor! 🐾
I was pleasantly surprised by how lightweight yet sturdy this indoor pet crate is. Shifting it around has never been easier - truly an amazing feature especially when cleaning or rearranging the room.
This gem of a pet crate is both sturdy yet stylish. 👍 👍
This indoor pet crate adds elegance to any room while serving its purpose effectively. It's not just functional but also a stylish piece of furniture that enhances the aesthetic appeal of our home ✨
The design of this product is just top-notch. My feline friend practically lives in there now!
Bought as a present for my buddy who recently adopted a puppy, they were overjoyed! Visually appealing and practical too.
Since we got ours, we've received numerous compliments – everyone adores it! It's not just a pet crate but also a conversation starter whenever we have guests over.
I appreciate having something that looks good while also keeping my pets safe indoors.
Fantastic quality! A well-built structure yet lightweight enough to move around easily when needed. Every penny spent on this chic pet crate was totally worth it!
this has been such an upgrade from the old wire crates we used to use; no more unsightly things in the living room!
Fantastic quality! Every penny spent on it was worth it.
The size is perfect for my little fur kid and doesn't take up too much space in our home. Plus, the design is so sleek that it blends seamlessly with our other furniture 🏠
Who knew a pet crate could be so fashionable? Totally smitten by it!
This product has surpassed all my expectations, what a splendid purchase! I'm thrilled to finally find something that caters to both me and my pet's needs.
absolutely adore it 😊
We've had numerous compliments since we got ours – everyone adores it!
This indoor pet crate strikes the perfect balance between aesthetics and functionality! I couldn't be happier with my purchase - it's definitely worth every penny!
It's the perfect size for my little fur kid and doesn't take up too much space in our home 🏠
I was pleasantly surprised by how lightweight yet sturdy it is. Shifting it around has never been easier.
Totally love this pet crate! It’s like a mini luxury suite for my pup 🐶
The design is so sleek, modern yet cozy enough for our pets. They absolutely love hanging out there! 💖 This pet crate has transformed their living space into something more comfortable and enjoyable.
this product has truly surpassed all my expectations, what a splendid purchase!
This indoor pet crate is not just functional but also adds to the aesthetic of any room - adore that about it ✨
recommend!
The design is so sleek and modern, yet cozy enough for our pets - they absolutely love hanging out there! 💖
This pet crate is like a mini luxury suite for my pup 🐶 The comfort level provided by this product exceeded all my expectations!