SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat absolutely adores this bed! 🐾👍
Our little dog has claimed this as his own, snuggling into it every night. We love that we wash the cushion easily too!
No more sliding around on our hardwood floors thanks to the non-slip bottom of this pet bed.
This pet bed is a hit with my furry friend - super comfy and easy to clean. Plus, I appreciate that it's made from eco-friendly materials.
satisfactory
I've noticed my pup sleeps better since getting this new bed - he seems really comfortable with its soft material and perfect size.
This eco small pet bed has been a fantastic addition to our home. It fits perfectly in any corner without taking up much space and provides plenty room for our cat to stretch out or curl up comfortably. The fact that it's made from cotton and fleece not only adds extra softness but also gives us peace of mind knowing we're making an environmentally friendly choice.
LOVE it!
got one for my cat she likes how cool it feels in summer great buy 👌
this small pet bed doesn’t move an inch on any surface well done guys
My fur baby approves!
My cat can’t seem to get enough of this cozy round bed. She practically lives in there now 😂
I absolutely love how thoughtfully designed this pet bed is - perfect size for small pets, super comfortable with its round shape allowing them to feel secure while resting, plus the convenience of having a machine-washable cushion!
ok
Impressive
The round shape of this small pet bed is just right for our kitty who loves curling up inside. She looks so cozy and content there!
recommend
Ever since I got this pet bed, my little pup can't seem to get enough of it. The size is just right for him to curl up and the reversible cushion makes it ideal for all seasons. Plus, the non-slip bottom ensures that his comfy spot stays put even on our hardwood floors.
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