SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My furry little companions are completely head over heels for this tree house. It's like've found their own personal playground and boy, do they love it! They're always dashing up and down the thing, chasing each other around like mad cats on a mission. The way they pounce from one level to another is just hilarious to watch. I swear, if you could translate their purrs into human speak, I bet all you'd hear would be "This is the best thing ever!" And let me tell you else - since we got this kitty condo in our lives, there's been a noticeable uptick in their happiness levels. You know how cats can get sometimes; aloof one minute then demanding attention the next. Well with this tree house around, that behavior has pretty much gone out the window. They're more content now than I've ever seen them before because they have a space that's entirely theirs.
Well, let me tell you a little something about this new I got for my fur baby. Now, I've had cats all my life and buying them toys is kind of like throwing spaghetti at the wall - you know what's gonna stick. with this one? No doubts whatsoever! From the moment it came out of the box, she was hooked. My kitty has always been curious by nature but boy oh boy did her eyes light up when she saw those tiers on her new plaything. It was like Christmas morning and she was a kid! She spent hours just exploring every nook and cr, sniffing around to get familiar with her new domain. The best part is how quickly she took to it; there wasn't even that initial period where they're kinda skeptical or unsure about their new stuff. Nope! My girl jumped right in without missing a beat. One second we were unpacking the thing from its box, next thing I knew she was paw-deep into playing! It's not just the fact that there are different levels either – each tier brings something unique to keep her interested. There’s so much variety; it keeps things fresh for her which is super important because cats can easily lose interest if things become too predictable or monotonous.
This tower has been nothing short of a fantastic add-on to our humble abode. Not only does it serve its purpose well but also brings an air of elegance into our room that wasn't there before. We've had this beauty in the house for some time now and let me tell you, it's not just about with this one. Sure, it works like a charm and hasn't given us any troubles so far - which is amazing in itself - but what really sets it apart is how effortlessly classy it looks standing in the corner of our living room. You see, we were looking for something that could blend right into our decor while still serving its intended purpose efficiently. And boy oh boy! This tower hit the nail on the head perfectly. It's got this sleek design that adds just the right amount of sophistication without coming off as too flashy or overbearing.
perfect size, perfect design 👌 I'm really impressed by the quality of wood used in making this tower
it was easy to assemble and fits seamlessly into our decor. Our cats took instantly to it, especially the scratching posts!
my older cat loves the lower levels while my younger one enjoys jumping between all five layers 😺
my cats can't get enough of this tree house. they're always either playing or taking a nap on it
This tower is amazing! It's the perfect spot for my cat to play and relax.
its multi-tier structure offers so much space, even in our small apartment. love how thoughtfully designed it is!
Genuinely surprised at how well-made this product is. It’s solid, stable and looks like it will last for years.
I've never seen my furbabies more excited about anything else. They are constantly climbing, jumping and scratching.
I've been on the hunt for a cat tower that can accommodate my three large cats and this one exceeded all expectations. The multi-tiered structure provides ample space for each of them to have their own little spot, which they absolutely adore. Not only is it functional, providing them with endless entertainment and a place to satisfy their scratching instincts, but it's also incredibly sturdy - something I was initially concerned about given the size of my cats. On top of everything else, its elegant wooden design seamlessly blends in with our home decor making it an attractive addition rather than an eyesore like some pet furniture.
so happy with this purchase! The quality is fantastic and I can tell it will last us many years
Bought this for my two big cats, they love it! The sturdy wooden construction gives me peace of mind that it can handle their.
Impressive
it was super easy to set up and fits perfectly into any corner. A must-have for all cat owners!
Satisfies all my cat's needs - climbing, lounging, scratching...you name it!
As someone who’s owned cats for over 20 years, I’ve seen my fair share of cat towers come and go. This one however stands out from the rest due to its thoughtful design and superior quality construction. My two Maine Coons are quite heavy yet this tower handles their weight without any signs of strain or instability. They love lounging around on different levels depending upon their mood and energy level at any given time during the day or night! It seems like there's always something new for them to explore which keeps them engaged and active – exactly what I wanted! Plus, having integrated scratching posts means no more claw marks on our expensive leather couches!
this is just what we needed for our active kitty 🐱 she spends hours climbing and lounging around
This tower is a cat's dream! The multi-tier design keeps them entertained for hours.
Sturdy, functional and stylish - everything I wanted in a cat tree house. My cats love it!
This multi-tiered structure has been a hit with my feline friends. They love jumping from one platform to another, keeping them active throughout the day.
The integrated scratching posts are a lifesaver No more claw marks on my furniture!
I've been on the hunt for a cat tower that could accommodate my three large cats and this one exceeded expectations. The multi-tiered structure provides ample space for each of them to have their own little spot, which they absolutely adore. Not only is it functional, providing them with endless entertainment and a place to satisfy their scratching instincts, but it's also incredibly sturdy - something I was initially concerned about given the size of my cats.
It's not just a piece of pet furniture; it’s an enrichment tool that promotes healthy exercise and claw maintenance for my fur babies. I couldn’t be happier!
The wooden construction is incredibly sturdy, handling my big cats with ease.
The built-in scratching posts have saved my furniture from being destroyed. My cat prefers them over everything else!
Satisfying
The wooden design looks great in our living room, and it's sturdy enough for both of our big cats 🐈🐈
Not just functional but also stylish! This tower adds an elegant touch to our home while providing endless entertainment for our kitties 🐱
this thing is a lifesaver! My furniture has been spared from claw marks thanks to the integrated scratching posts.
The design of this cat tower is impressive - it's functional yet stylish. It fits perfectly in our living room while offering plenty of entertainment for our kitties.
This tower has been a game-changer for my active felines. They're constantly climbing, jumping from one platform to another, keeping them busy throughout the day. The built-in scratching posts are an added bonus - my furniture has finally been spared!
amazing
A perfect blend of functionality and aesthetics. My cats are thrilled!
There are so many things about this cat tower that make me happy as a pet parent! Firstly, it addresses multiple needs: playtime with its various tiers encouraging exploration; nap time with cozy nests; scratch time with built-in posts made from pet-friendly materials protecting my furniture while satisfying natural instincts...and all these in just one product! Secondly, despite being such a comprehensive solution for feline well-being (both physical & mental), it doesn’t compromise aesthetics because its wooden material adds elegance fitting perfectly into our living room decor style. Lastly but most importantly - seeing how much joy & comfort it brings to my cats...they absolutely love their new playground and retreat!
What sets this cat tree house apart from others in the market is its thoughtful design that combines aesthetics with functionality. The wooden material not only adds an elegant touch to our living room decor but also ensures durability and stability. Each tier is easily accessible even by my older cat while still accommodating her playful nature.
It's been a hit in our house! Cats love playing on the different tiers.
The quality of this product exceeded all expectations! It's sturdy enough to handle my large cats without any signs of strain or instability. Plus, they love lounging around on different levels depending upon their mood.
My furniture has finally been spared thanks to the integrated scratching posts.
My kitty loves her new playground 😻 She’s become more active since we got this
Love how this cat tree blends seamlessly into our home decor.
I was pleasantly surprised by the quality of this cat tower. The wooden construction is sturdy and durable, providing a safe environment for my cats to play and relax.
My cats can't get enough of their new playground! From lounging on the cozy nests to scratching their claws, they're always occupied.
With multiple levels and spots for individual or shared fun, this tower accommodates all three cats seamlessly. A great purchase indeed!
recommend
I was initially worried about the size of cat tree house, but it fits perfectly in our living room. The wooden design is elegant and blends seamlessly with our decor. My two cats have been loving the multiple tiers and scratching posts.
My older cat loves the lower levels while my younger one enjoys exploring all five layers – perfect for multi-cat households like ours! I'm really impressed by how well thought out this design is.
From easy assembly to its robust construction – everything about this tower screams quality! My three big cats can't get enough of it.
ok
This product has significantly enhanced both physical and mental well-being of my feline friends. They are constantly climbing up and down, exploring different tiers or just lounging around when they feel like relaxing. It offers everything – playtime fun, cozy retreats for napping & built-in posts catering perfectly to their natural scratching instincts!
This cat tower is a godsend for my active felines. They adore it.
Getting this tower has been one of the best decisions I've made as a pet parent! Its multiple levels offer plenty of opportunities for climbing & exploration which keeps them active throughout the day; its integrated scratching posts protect furniture from claw marks; plus its sleek wooden construction adds elegance fitting perfectly into any home decor style! Seeing how much joy it brings to my furry companions makes me so happy.