SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this lamp! The petal design and gold finish is just stunning. It's the perfect blend of modern and traditional. 🌟
The bamboo leaf pattern on this wall lamp really caught my eye, it adds a unique touch to our dining room.
This art glass wall lamp is exquisite - high-quality crystal and bronze make it feel luxurious yet sturdy.
I've installed this in my study, the warm glow from the LED bulb creates such a relaxing atmosphere.
Beautifully crafted with an amazing attention to detail, I'm so impressed by its quality!
the dimmable feature is great for setting mood lighting. love how easy it was to install too!
Really appreciate that they've included an LED bulb with this lamp - saves me time & money! 💡
this beautiful piece has totally elevated our foyer's look. everyone keeps asking where we got it from
i'm not usually one for reviews but had to share how much i love this chinese style lamp!
this isn't just a light fixture; it’s like having your own little slice of tranquility at home
The petal design and gold finish of this lamp are absolutely stunning. It's the perfect blend of modern and traditional, adding a unique touch to our dining room. 🌟
This wall lamp is exquisite - high-quality crystal and bronze make it feel luxurious yet sturdy. The warm glow from the LED bulb creates such a relaxing atmosphere in my study.
Beautifully crafted with an amazing attention to detail! I'm so impressed by its quality! The bamboo leaf pattern really caught my eye, it adds such a unique touch.
I love how easy it was to install piece, plus the dimmable feature is great for setting mood lighting. It has totally elevated our foyer's look!
Really appreciate that they've included an LED bulb with this lamp
i'm not usually one for reviews but had to share how much i adore this art glass lamp! everyone keeps asking where we got it from
this isn't just a light fixture; it’s like having your own little oasis at home thanks to its calming warm light and beautiful stained glass detailing
Absolutely thrilled with my purchase! This art glass wall lamp has transformed my kitchen into something out of a magazine 😍
The intricate patterns on this piece are simply mesmerizing – they create such lovely shadows on my bedroom walls when lit up ✨
Loving the versatility of this product – looks equally fabulous in every room I tried installing it in: kitchen, bathroom or study 👏🏻
The LED bulb provides such warm, inviting glow – perfect for creating relaxing atmosphere in any room!
This wall-mounted installation was surprisingly easy to install and control thanks to its knob switch - saves me time
I’m so impressed by the quality materials used in this product - high-quality crystal and bronze make it sturdy yet luxurious.
This stunning gold finish wall lamp showcasing beautiful mountains and seas patterns has become the focal point of my foyer.
The petal shape combined with bamboo leaves pattern adds such sophistication to my study area, love how calming it feels when lit up.
Absolutely adore this lamp!
The bamboo leaf pattern on this wall light caught my eye, it adds such a unique aesthetic to our home.
This art glass lamp is exquisite - high-quality crystal and bronze make it feel luxurious yet sturdy. Love its warm glow in my study.
Beautifully crafted with an amazing attention to detail! I'm so impressed by its quality!
the dimm feature is great for setting mood lighting. love how easy it was to install too!
Not bad
this beautiful piece has totally elevated our foyer's look. everyone keeps asking where we got it from
i'm not usually one for reviews but had to share how much i love this chinese style lamp!
this isn't just a light fixture; it’s like having your own little slice of tranquility at home.
The intricate patterns on this piece are simply mesmerizing – they create such lovely shadows on my bedroom walls when lit up ✨
The petal design and gold finish is just stunning. It's the perfect blend of modern and traditional. 🌟
the bamboo leaf pattern on this wall light really caught my eye, it adds such a unique aesthetic to our home.
this art glass piece is exquisite - high-quality crystal and bronze make it feel luxurious yet sturdy.
Beautifully crafted with an amazing attention to detail! I'm so impressed by its quality!
the dimm is great for setting mood lighting. love how easy it was to install too!
not bad, this beautiful piece has totally elevated our foyer's look. everyone keeps asking where we got it from
i'm not usually one for reviews but had to share how much i love this chinese style lamp!
this isn't just a light fixture; it’s like having your own little slice of tranquility at home.
amazing ✨