SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This brush is the best thing I've ever bought for pet. The rubber bristles are gentle and don't irritate their skin, plus it's so easy to hold. 🐾
I love this panda-shaped tool! It's not only cute but also very effective in detangling fur. My dog loves his grooming sessions now.
Fantastic product! Perfect for both dry brushing and bathing, which gives me flexibility with my pet's grooming routine.
The ergonomic design of this brush makes it a breeze to use. Plus, the three-point head really gets into all those hard-to-reach places on my cat.
superb!
this adorable little tool has made bath time much more enjoyable for both me and my pup. Highly recommend!
i never thought i'd find a brush that could handle my german shepherd's thick coat until i tried this one out. its natural rubber bristles work wonders
My pet absolutely adores being groomed with this brush- especially because of the soothing massage from the flexible head. 🥰
it works great in wet or dry conditions making it versatile enough for any situation
the elongated teeth reach deep into our husky’s thick coat removing all loose fur efficiently
i can see how much more comfortable my pet is during grooming sessions with this soft bristle brush. 😊
this product has made grooming so easy that even the kids help out now. And they love its cute panda shape!
a must-have for any pet owner – makes cleaning an absolute breeze while providing comfort to your furry friend.
This brush is a pet owner's dream! My kitty loves the gentle massage. 🐱
The deep cleaning action of this tool is impressive! Gets rid of all debris in my pup's fur.
😊 😊 😊
Great for sensitive skin. No more irritation during bath time for my pooch.
Easy to hold, easy to use - what else could I ask for in a pet brush?